Understanding Weply Chat Widget's Data Storage

When the Weply Chat Code loads on your website, it stores small pieces of information to ensure the chat works properly and provides the best experience for your visitors. These storage items are created by your website itself, not by Weply as a service provider. This is an important distinction for privacy and security.

Why does this matter?

• The data is stored directly between your website and your visitor's browser
• Weply acts as the tool, but your website is the data controller
• This gives you more control and responsibility over visitor data
• Cookie consent tools often detect both cookies and localStorage items

First-Party Storage Items

The following item is unique to each individual chat and stored locally in the visitor's browser:

Name: weply.*.service

Purpose: Controls essential functionality and optimizes the user experience with the chat widget

Who provides it: Your website (first-party)

Storage type: localStorage (more secure than cookies, cannot be accessed across different websites)

Expiry: Persistent (until cleared by visitor)

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Replace the asterisk (*) with the unique Chat ID. This unique chat ID can be seen in your browser's storage overview in the Console. If you are unsure, feel free to contact out Customer Success Team.

Example: weply.123400000cte92.data.ot

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Third-Party Cookies

The cookies listed below are set by Weply and are third-party cookies.

It is possible to disable third-party cookies upon request from the Customer Success Team.

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Name: weply.analytics

Purpose: Used to track visitor interactions with the chat widget and assign unique IDs to generate statistical data used for reporting.

Who provides it: Weply

Storage type: localStorage

Expiry: 365 days(until cleared by visitor)

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Name: logglytrackingsession

Purpose: Used for technical performance and error tracking.

Who provides it: Weply

Storage type: localStorage

Expiry: session

Frequently Asked Questions

My website uses Weply Chat, how do I make visitors aware of Weply's cookies and classify them (e.g. marketing, analytical, performance, etc.)?

Due to the complexities around jurisdictions, privacy laws/regulations, and how you and your team intend to use Weply, it's best that you seek guidance from your own legal counsel on this regard.

How do I make sure that the Weply Chat is not loaded on my site until a visitor accepts cookies?

There are solutions on the market for blocking cookies until a visitor gives consent. The best cookie consent solution will depend on the setup of your website and what technologies are being used. Consult your website developer, compliance team or the platform that hosts your website.

Can third-party cookies set by Weply be disabled?

Yes, all third-party cookies set by Weply can be disabled upon request. Please contact the Customer Success Team.