Øjenklinikken Hørsholm
52%
OF VISITORS
CHAT WITH US
16%
OF CHATS BECOME
HOT LEADS
48%
OF LEADS ARE
CREATED OUTSIDE
OPENING HOURS
Last updated: April 2023
Communication and Marketing
Extended opening hours
Before the eye clinic, Øjenklinikken Hørsholm, partnered with Weply, their contact options were phone, contact form and email. They were available to customers on the phone during normal opening hours 8-16 on weekdays.
With Weply to complement their existing communication options, they were able to extend their opening hours so that they could also be in contact with customers outside normal office hours.
The solution
After starting a partnership with Weply, they now have a personal presence on their website and are ready to receive enquiries even on weekday evenings and weekends. It makes a big difference that there is a chat consultant on the other end and not a bot.
At Øjenklinikken Hørsholm, their personal Weply Customer Success Manager has also created great value for them. They have found that eminent understanding of the business and the complex product they sell was quickly demonstrated. They could also feel this in the instructions given to the chat consultants, ensuring they can provide relevant answers in the chat on the eye clinic's behalf.
"It's quite complex, what we sell. And the way our Customer Success Manager managed to get to grips with the service, and the way she communicated it to the chat consultants, has been absolutely outstanding. I'm impressed."
CSR is a win-win-situation
For the eye clinic, Weply's social impact was the deciding factor in choosing a provider. The fact that jobs are being created for a group of people who need work is something Lotte Ipsen describes as praiseworthy. It's a win-win situation, as it is
meaningful for the individual, but the business also gets competent chat consultants who create value for the clinic.
The result
After getting Weply, Øjenklinikken Hørsholm can definitely feel an increased approach and demand. They have a partner who ensures that potential customers can have a personal dialogue regardless of the time of day. The ability to extend availability from normal working hours to being online 24/7 has been very valuable.
The Customer Success Manager has shown eminent business understanding and relaying to the chat consultants
They can now meet potential customers in person online 24/7 365 days a year within seconds
Øjenklinikken Hørsholm has gained a partner who makes a difference to both people and business.
What Weply provided
Easy onboarding
Sales qualified leads
External chat consultants
Human interactions 24/7
Customer platform with all data
Personal contact person
It's this easy to start generating more leads
1. Set up chat in just five minutes
2. We take care of customer inquiries