Customer Case
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Uggerhøj Biler

Car dealership is personally available online 24 hours a day

Uggerhøj Biler
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24%

CHAT BECOME
HOT LEADS

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52%

LEADS OUTSIDE
OFFICE HOURS

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Last updated: January 2024

Controller

Uggerhøj Biler

The solution

Uggerhøj aims to create a strong engagement locally, which also means that they wanted to be available online. Uggerhøj chose to supplement their own chat with Weply's chat solution to deliver the best possible service to their website visitors.

Mads Aagaard shares their experience
Uggerhøj is one of Denmark's largest car dealerships, selling both new and used cars. In addition, they also have authorized workshops to guarantee that cars are maintained and serviced according to the manufacturer's requirements.
Uggerhøj Biler

The results

With Weply, Uggerhøj is available 24 hours a day, 365 days a year with real people in the other end. Uggerhøj experiences that it creates value for the customer to get a quick and serious answer, which is important for Uggerhøj, as customer contact is one of the cornerstones of their work.

  • Weply makes sure that Uggerhøj is available to their visitors and provides apersonalized service from the start.
  • Round-the-clockstaffing ensures they capture the nearly 60% of leads generated outside officehours
  • They feel that they take the pressure off their phones by handling more inquiries inthe chat.

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"Now, we are always available to our customers and it has taken some of the pressure of our phones"
Mads Aagaard
,
Controller
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What Weply provided

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Easy onboarding

Copy paste script on your website and get started within a few minutes.
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Sales qualified leads

Optimize the sales process by receiving leads directly in your inbox.
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External chat consultants

Get trained chat consultants to handle enquiries on your behalf.
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Human interactions 24/7

There is a human being on the other end day and night 365 days a year.
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Customer platform with all data

Get an easy overview of your development, chat dialogues, leads, invoices, etc.
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Personal contact person

Your Customer Success Manager helps your business reach new heights.

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It's this easy to start generating more leads

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1. Set up chat in just five minutes

You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
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2. We take care of customer inquiries

We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
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3. We will send hot leads to you

We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
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