The Solution
Weply turned out to be the service Bike Masters had been looking for without knowing it. They receive calls from many salespeople trying to sell solutions to make their work easier, but Weply's introduction and product presentation caught their attention.
Now they receive leads every morning from warm customers interested in a product. It's been a game-changer to be able to contact the customer and offer the best solution based on a needs analysis. This has not only made their work more efficient but also made it easier for end customers to find the right solution in the jungle of bicycles.
The Result
Calls to the switchboard have dropped. Many of the calls they used to receive were simple questions about opening hours, service, and similar matters. These types of calls have now decreased. It appears that customers appreciate getting their questions answered within seconds in the chat instead of waiting in a phone queue.
This has created a different kind of relationship between their business and the end customer. Visitors appreciate being met on the website in the same way they would be in a physical shop, making it easier for them to find the right product without having to visit in person.
Bike Masters now handles more enquiries directly via the website chat and receives fewer phone calls. The relationship with visitors has improved because customers no longer have to wait in long phone queues. Just like in a physical shop, they can now offer personal service online and make the buying process easier.
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