The bike shop takes the customer experience to a new level.

38%

OF VISITORS CHAT WITH US

20%

OF CHATS TURN
INTO HOT LEADS

47%

LEADS OUTSIDE OPENING HOURS

last updated: April 2023

The solution

Weply turned out to be the service Bike Masters had been looking for without realizing it. They receive calls from many salespeople trying to sell solutions to make their work easier, but the introduction and presentation of Weply’s product caught their attention.

Now, every morning, they receive leads from warm prospects who are interested in a product. It’s brilliant to be able to contact the customer and offer the best solution based on a needs analysis. This has not only made their work more efficient but also made it easier for end customers to find the right solution in the jungle of bikes.

Bike Masters focuses on the customer and offers a wide range of products, perfectly aligned with their motto “Bikes for everyone.” They work hard to avoid dissatisfied customers and complaints, ensuring that every customer receives professional service.

The result

Calls to the switchboard have decreased. Many of the calls they used to receive were simple questions about opening hours, service, and similar matters. Those types of calls have now dropped. It seems that customers appreciate getting their questions answered within seconds in the chat instead of waiting in a phone queue.

This has created a different kind of relationship between their business and the end customer. Visitors value being met on the website in the same way they would be in a physical store, making it easier for them to find the right product without having to visit in person.

Bike Masters now handles more inquiries directly through the website chat and receives fewer phone calls.
The relationship with visitors has improved because customers no longer have to wait in long phone queues.
Just like in a physical store, they can now offer personal service online and make the purchasing process easier.

“Customers appreciate being welcomed in the online store the same way they would be in a physical one.”

Morgan Kvick