How live chat transformed lead generation for a law firm

44%

CHATS BECOME QUALIFIED LEADS

50%

LEADS OUTSIDE OPENING HOURS

Last updated: December 2025

Partner

The challenge: Traffic without engagement

Before implementing Weply in 2019, Mine Arvinger faced a challenge common among professional services firms: they had successfully built strong website traffic, but lacked any mechanism to interact with visitors in the moment when interest was highest.

For a law practise like Mine Arvinger, timing matters. Potential clients often visit websites during emotional or time-sensitive situations, dealing with a loss, planning an estate, or navigating family complexities. These visitors need immediate reassurance and guidance, not a basic contact form.

Thomas Vasileilou, Partner, talks about their experience

Mine Arvinger consists of a team of trained lawyers who advise on family and inheritance law. They place great emphasis on providing good and understandable advice without compromising on professionalism.

The result

After Mine Arvinger got Weply, they now have an easier time dealing with their leads. Through Weply, they have a chat on their website that welcomes visitors and helps guide them through the consulting process. In this way, basic information is collected, which forms the basis for a good dialogue afterwards.

They have therefore found it easier to meet customer needs, converting more website visitors into actual sales. They also find that their marketing budget is being better utilized, as they have seen a significant increase in both inquiries and conversions.

Mine Arvinger handles website visitor inquiries within seconds year-round
Your potential customers are helped by real people, ensuring they get the initial information they need.
Half of their chats turn into warm leads, which makes it easier for Mine Arvinger to handle leads.
They have noticed a significant increase in both inquiries and conversions.

"We can sense that the customer has already been introduced to some things before we call them"

Thomas Vasileiou

Partner