Customer Stories
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Merrild LavAzza

Coffee supplier handles all chats online personally and free up time

Merrild LavAzza
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37%

VISITORS
CHAT WITH US

‍

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22%

CHATS BECOME HOT LEADS

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46%

LEADS OUTSIDE OFFICE HOURS

Merrild LavAzza

The challenge

Merrild LavAzza was looking for new ways to generate leads. They chose to implement Weply's chat function that focuses on lead generation, which is an obvious channel to fulfill this need.

Henriette Linderoth, Trade Marketing Manager, shares their experience
Merrild LavAzza provides coffee solutions for offices, hotels, cafés and restaurants. They are known for quality and innovation, but responsibility is also high on their agenda.
Merrild LavAzza

The results

With Weply on their website, Merrild Lavazza got another channel to receive customer inquiries and leads. Since they have a small marketing department, it has made a big difference to be able to get help to receive some of the customer inquiries and at the same time provide a good service through the chat.

  • Merrild LavAzza now has an external chat service to ensure that they are available online 24/7 for their customers
  • They find that they have more time for work tasks because more inquiries are handled in the chat
  • Weply's chat consultants handle chats 24/7, which was otherwise not possible for a small team like theirs
"Weply is a great solution for companies like ours that don’t have the resources to manage a live chat in-house."
Henriette Linderoth
,
Trade Marketing Manager
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What Weply provided

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Easy onboarding

Copy paste script on your website and get started within a few minutes.
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Sales qualified leads

Optimize the sales process by receiving leads directly in your inbox.
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External chat consultants

Get trained chat consultants to handle enquiries on your behalf.
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Human interactions 24/7

There is a human being on the other end day and night 365 days a year.
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Customer platform with all data

Get an easy overview of your development, chat dialogues, leads, invoices, etc.
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Personal contact person

Your Customer Success Manager helps your business reach new heights.

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Så lett er det å komme i gang med å få flere leads

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1. Installer chatten på bare fem minutter

Du får tilsendt et skript som skal settes inn på nettsiden din. Hvis du trenger teknisk veiledning, hjelper vi selvfølgelig gjerne til.
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2. Vi tar oss av kundehenvendelser

Vi håndterer alle henvendelser på chatten 24/7 hver eneste dag, og hjelper kundene dine med å finne informasjonen de trenger.
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3. Vi sender varme leads videre til deg

Vi innhenter informasjon om kundens behov, og sender kjøpsklare leads rett til innboksen og CRM-systemet ditt.
Gratis 7-dagers prøveperiode