Did you get any leads through the AI chat?
Yes, we did. We got a few leads. But not in the same quantity or quality that we get from Weply.
Was that what made you decide to come back to us?
Yes, it was a combination of us never being dissatisfied with Weply, and the fact that the AI solution simply didn’t meet our expectations.
Weply handles leads properly. You ask the right questions – the ones that make sense for us – so we get usable information. The AI couldn’t do the same. And then there are the “partial” leads you also send – chats where your agents suspect there might be a lead, even if it doesn’t fully meet the criteria. Those are valuable too.
If you had to assess the difference in lead quality, how big would you say it is?
The lead quality from the AI chat wasn’t even a quarter of what we get from Weply. It just wasn’t usable.
I’m glad to hear you value the quality of our leads. If you had to rate us from 1 to 10, what score would you give us today?
When we switched away from you, I’d say you were at maybe a 6. We weren’t unhappy, but we weren’t particularly impressed either. After trying AI and returning to you, I’d clearly place you at an 8 or 9. It’s a really solid solution.
That’s great to hear. Any final comments?
Yes – you’re doing a really great job. Your customer support is easy to reach, and we at Fleasing.dk are very satisfied using Weply as our chat solution.
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